Frequently Asked Questions
For Custom Web Design
Purchase any custom website package and we will setup an account on our testing server and begin work on your project. We will send you interim drafts so you can review our progress on this testing server. Immediately after your purchase you will be directed to begin filling out a questionnaire that will guide us in designing your website.
We will ask for examples of websites that you like and also allow you to upload your content directly through our website.
In most cases you can get an idea of how long your website will take to be completed by speaking to an agent in our live chat or asking a presales question through our contact form
For Jouvert Website Builder
Our Jouvert Website Builder plans are provisioned instantly after purchase with your credit card. You can begin the process of customizing your Jouvert Website Builder website right away. However, if you register a new domain name with us, it make take some time for the domain name to become fully available due to the propagation time for a new domain. This can sometimes be up to 24 hours but in most cases happens in just a few minutes.
If your website plan is less than $500 USD it must be paid upfront in a single payment. Plans above $500 USD may be paid in two parts as a 50% deposit and 50% balance at the end of your website’s Development Period.
Yes, all our web design packages (Pro, Elite, Ultimate and Custom) include a custom-designed website. We may opt to begin your design using a pre-designed layout
inside of a 3rd party content management system. This pre-designed layout may either made by us or another provider which we then customize to make it uniquely your own in line with your instructions and brand. This is a common practice in the web design industry and will not affect the quality or uniqueness of your website design.
Yes. We take the security of your information seriously. Our site is secured with 2048 bit & 128/256 bit encryption to ensure your transactions are secure. Always look for the green ‘https’ on any website on which you plan on using your credit card. We also monitor our server environment in real time 24/7 to prevent exploits.
All the products and prices shown on our website are available if you pay through our website using any major credit card. You can also use your Visa or Mastercard debit card or any other debit/credit card from the major card providers. In some cases we accept cheques and bank transfers, however, our product pricing and payment terms may be different if you are using those methods.
No. You will need a valid credit card in order to use the Choose Your Price Service.
Rocksteady Web Hosting, Jouvert Website Builder, All Domain Name Registrations, SSL Certificates and Professional E-mail are all provisioned automatically and setup less than 5 minutes from your payment is received. All other products may require up to 48 hours to be manually setup and provisioned but are usually available sooner.
Managed hosting & maintenance means we both host your website and perform any change to the content or layout of your website that you would like us to perform. You can also use website maintenance to add or change sections on your website add new products and services or update any feature. On the back-end, our Managed Hosting and Maintenance plans keep your website’s code up-to-date and keep your content management system and plugins current without you having to ask for this to be done. These may not be changes you can see but they are essential to the proper running of your website in the long term.
Our prices are some of the lowest in our industry! In many cases our innovative products are offered only by us and don’t compare to any offerings by other companies. We encourage all our potential customers to compare our prices. If you find a lower price elsewhere, use our Choose Your Price Service to ask that we match that price!
Simply choose any Rocksteady or Wicket-Keeper hosting plan and provide us with the details (login and password) of the hosting account where your website is currently hosted. We wil handle the rest! Please note that the free services offered under the Make the Switch promotion are specific to that promotion which require that you choose any Wicket-Keeper plan above Pro.
Yes! With our affiliate program you can earn significant income that grows with time. Website Design and Web Hosting continue to be fast growing industries with huge growth potential. You will earn recurring commission whenever someone you refer signs up for a recurring product and also earn one-off commission for one-time products. Your commission is paid directly to any major Jamaican bank account! You also have other options to receive your earnings. Click here to start earning.
Yes! If you are a freelance web developer or even a web development company, our affiliate program can earn you recurring income with huge growth potential. Let us handle the expense of managing a server environment while you refer your clients to our domain registration, web hosting, SSL certificates, email and other products. Act now! We are currently offering special affiliate rates for web developers. Click Here to Start Earning.